Retail E-Commerce

Retail and e-commerce live or die on conversion, repeat purchase, and the cost of customer service. Mid-market retailers in particular are squeezed: too big for a founder-and-VA setup, too small to staff a 24/7 contact centre across WhatsApp, Instagram, web chat, and email. We build the agents that meet customers on their channel of choice, productise the merchandising and ops loops behind them, and connect them to your existing commerce stack so the merch team sees what's happening in real time.

How it works

• Channel-first sequencing — pick the channel where the pain is loudest, ship that one, expand. WhatsApp first for APAC services and grocery; Instagram first for D2C and creator-led; web chat first for considered-purchase categories.

• Catalogue-grounded: agents speak from your live product, inventory, and pricing data, not a stale snapshot.

• Productized actions — book a fitting, raise a return, push a quote, capture a lead, escalate a complaint.

• Ops-aware: the agent integrates with your fulfilment, returns, and CRM stack rather than living off to the side.

Products & Services we offer

• Customer Engagement AI

• Agentic & Multi-Agent AI (merchandising, returns, ops)

• Enterprise Knowledge Assistant (internal product / policy / SOP)

• Data Engineering, RAG & Persistence

• Modern Applications & Web 3.0, UX, Digital Assets

AI Readiness Assessment

Hospitality

Hospitality is a high-emotion, low-margin, multilingual industry where the difference between a good and great year is service consistency at the moment of truth. We build agents that take the pressure off the front desk and the reservations inbox — multilingual booking and pre-arrival chat on WhatsApp and Instagram, concierge knowledge for guests in their own language, review-response drafting for the GM, and back-of-house ops agents that compress the standing-meeting load.

How it works

• Multilingual by default — trained on your live property, menu, and policy data, served in the language the guest used.

• Channel-first: WhatsApp + Instagram + web chat for guest engagement; Slack / Teams for staff.

• Brand-tone tuned per property — chains can run multiple personas off one platform.

• Booking integrations with your PMS / CRS / OTA where the data justifies it; never a separate booking calendar.

Products & Services we offer

• Customer Engagement AI

• Enterprise Knowledge Assistant (front desk, concierge, GMs)

• Agentic & Multi-Agent AI (review responses, ops scheduling, multilingual support)

• Data Engineering, RAG & Persistence

• AI Readiness Assessment